Return and Exchange Policy
Return and Exchange Policy
We want you to be completely satisfied with your purchase. Our return and exchange policy is designed to make the process easy and convenient:
1. Eligibility:
To be eligible for a return or exchange, items must be unused, unworn, and in the same condition as received. They must also be in the original packaging with all tags attached.
2. Time Frame:
You have 5 days from the date of delivery to initiate a return or exchange.
3. How to Initiate a Return or Exchange:
Please contact our customer service at info@premzone.com to initiate the return or exchange process. Include your order number and a brief explanation of the reason for the return or exchange.
4. Return Shipping:
The customer is responsible for the cost of return shipping unless the item received is defective or incorrect.
5. Refund or Exchange Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. Refunds will be processed within 5 business days.
6. Exclusions:
Certain items, such as personalized or sale items, may not be eligible for return or exchange. Please check the product descriptions for specific details.
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